FAQ

CAN I CHANGE MY BILLING OR SHIPPING INFORMATION?

Once you've placed an order, it's not typically possible to change your billing or shipping address information. If you need to make a change, please contact our Customer Service Department at Support@GlowAura.co.uk as soon as possible during the order processing stage with your request. If the package hasn't been dispatched yet, we'll be able to ship to the new address. However, if the package has already been shipped, we won't be able to change the shipping information while the package is in transit.

WHAT FORMS OF PAYMENT ARE ACCEPTED?

We accept credit cards.

DO YOU PROVIDE AN INVOICE?

Yes. Once we've received an order and payment has been cleared, we'll send the invoice to you via email.

CAN I SEND MY PURCHASE TO A DIFFERENT ADDRESS FOR GIFT PURPOSES?

Yes, we can send your order to a different address.

HOW CAN I TRACK MY SHIPMENT?

Once we've shipped your order, you should receive a shipment confirmation number within 48-72 hours through email to track your order.

HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?

Once your order is shipped, you will receive a confirmation email with a tracking number.

WHERE IS MY CONFIRMATION EMAIL?

If you have any concerns with your order, please contact our Support Team at Support@GlowAura.co.uk and they'll be glad to assist you. Most emails are answered within 1 business day.

WHAT IS THE DELIVERY TIME?

The overall time you can expect to receive your order is calculated by adding our handling time (2-3 business days) to the transit time (6-12 business days).

HOW SOON ARE ORDERS SHIPPED?

Orders are usually shipped within 2-3 working days.